Shipping policy

Shipping & Delivery
Shipping Fees:

Standard Shipping: $7
Enjoy free standard shipping on orders of 3 items or more.
Delivery Time: Total Delivery Time = Order Processing Time + Shipping Transit Time
Order Processing Time: Before shipping, we typically require 1–3 business days to prepare your items, conduct rigorous quality checks, and carefully package your order. Therefore, the order processing time is separate from the shipping transit time.

Shipping Transit Time:
Standard Shipping: Typically 7–12 business days.

*Islands and Territories Outside the Contiguous U.S.
Standard Shipping: Typically 7–12 business days.

*If your package does not arrive on time, please contact us within 6 months of the shipment date; our customer service specialists will respond to you within 24 hours. Please note that inquiries submitted after this 6-month period may not be accepted.

Delivery Time Reference
7–12 Business Days: United States
7–12 Business Days: Australia (AU), Canada (CA), Most EU Countries
7–12 Business Days: New Zealand (NZ)
Tracking information typically becomes available for lookup a few days after shipment.
You can track your order at: https://www.17track.net/
Alternatively, track it on our website at: https://lullabmommy.com/pages/track-order

Regarding Taxes and Duties
In rare instances, your order may be subject to customs fees imposed by local government authorities (not by this website); you will be solely responsible for covering these fees. We sincerely apologize for any inconvenience this may cause; however, please understand that we have no control over the customs authorities in your country or other nations. For more information regarding customs fees, duties, and taxes, please contact your local customs office.
If you are required to pay customs duties, please contact service@lullabmommy.com and provide the corresponding payment receipt; we will fully (100%) reimburse you for this expense.

Do you offer international shipping?
We offer international shipping services covering most countries and regions worldwide. Regrettably, we are currently unable to provide shipping services to the following regions: Asia, Africa, Antarctica, and South America. For more information regarding the customs clearance process, please contact us via:

Email: service@lullabmommy.com

Phone：+86 18593116063 Mon-Fri, 9am-5pm EST

Please Note: For certain international orders, we may be required to comply with various specific regulations and restrictions. Additionally, you may be liable for extra taxes or customs duties—fees that are entirely beyond our control. Should such circumstances arise, it is your responsibility to comply with the laws and regulations of your country or region, and to bear any resulting additional costs or taxes yourself. Are there any other delivery restrictions?
Packages shipped to APO/FPO addresses may require additional processing time once they have been delivered to the military post office.

What should I do if my order is delayed? (Delivery Tracking)
We will send you email notifications once your order has been successfully placed and again when your package begins shipping.
As soon as a shipping label is generated by our warehouse or distribution center, every order is assigned one or more tracking numbers (a notification email containing this information will be sent to your email address). In most cases, tracking information becomes active and updates within one day of your order being processed; however, due to limitations within the carrier's system, there may occasionally be a delay in tracking updates. Please rest assured that your order is on its way and will arrive shortly!
As the recipient, you bear full responsibility for tracking your order and for submitting any required supporting documentation to customs authorities or the courier service as requested. We cannot be held liable for any loss or damage to your package resulting from your failure to comply with all requirements set forth by customs or the courier service. (We strongly recommend that you provide accurate and valid contact information to ensure that we can reach you at any time.)
If your order is delayed, please contact us via email at service@lullabmommy.com, and we will promptly investigate the situation with the shipping carrier. Thank you for your understanding and support.
Should any delivery delays occur for any reason, we will notify you as soon as possible and provide you with an updated estimated delivery date.

How to Contact Us Regarding This Policy?
If you have any other questions or suggestions, please feel free to contact us via:

Email: service@lullabmommy.com

Phone：+86 18593116063 Mon-Fri, 9am-5pm EST